📞 Get in touch
Contact Information
Office
Plot 123, Kampala Road
Kampala, Uganda
Business Hours
Monday - Friday
8:00 AM - 8:00 PM
Saturday
9:00 AM - 6:00 PM
Sunday
10:00 AM - 4:00 PM
WhatsApp support is available 24/7 for urgent issues
❓ FAQ
Frequently Asked Questions
How quickly is my decoder activated?
Your decoder is typically activated within 2-5 minutes after payment confirmation. You'll receive an SMS notification once activation is complete.
What payment methods do you accept?
We accept Mobile Money (MTN, Airtel), bank transfers, and major credit/debit cards. All payments are processed securely with bank-level encryption.
Can I get a refund?
Yes, refunds are processed within 24-48 hours for failed transactions or technical issues. Contact our support team for immediate assistance.
Do you support all decoder brands?
Yes, we support all major decoder brands including Mediastar, StarSat, Senator Ice 2+, Tiger, Digisat, and more. New brands are added regularly.
Still have questions? Our support team is here to help 24/7